SystemDisc » IT Management

What is ITSM?

admin — Mon, 05 Dec 2011 07:11:29 +0000

ITSM is a way of managing large scale IT infrastructure from the customer's perspective on how IT affects them and their business. The ITSM is in direct opposite viewpoints from tech centered approaches to Information Technology management and interaction, rather it focuses on the interaction and relationship to the customer, providing the customer a quality experience.

Recover Your Windows Administrator Password

admin — Sun, 13 Nov 2011 05:07:37 +0000

Perhaps one of the most annoying things when it comes to using Windows software is forgetting your administrator password. One may think that they need to format and re-install the operating system which can be time consuming and frustrating. Well for those people who believe this to be true, you are in luck. There is a method which will allow you to recover your Windows administrator password.

SAS 70

admin — Fri, 28 Oct 2011 03:14:14 +0000

SAS 70 provides independent third party verification by licensed CPA firms. Each SAS 70 audit is customized to meet the needs of the organization undergoing the audit. The focus of the audit is the specific nature and extent of the control objectives as defined by the organization. Control objectives are often the results of reviewing contracts and service level agreements.

What is ITIL?

admin — Sat, 24 Sep 2011 00:29:37 +0000

ITIL is the Information Technology Infrastructure Library - an international organization much like the ISO which sets standards and procedures and issues certifications for compliancy. It supplies high quality IT documentation and facilities the exchange of IT information. It covers best-practice recommendations of areas that include Change Management, Service Desk, and Problem/Incident management. The ITIL library is a huge compilation of documents on these areas that will hopefully be used world wide in a standardized fashion.

What is DMAIC?

admin — Sat, 10 Sep 2011 00:36:43 +0000

This is an acronym describing the five stages of the Six Sigma methodology or strategy. Six Sigma is a set of principles, originally developed by Motorola, designed to improve processes through the elimination of defects. The elements of the Six Sigma approach include define, measure, analyze, improve, and control. Some organizations choose to omit D for “define” because that is regarded as management work. Many of the world’s top organizations have embraced the Six Sigma strategy, including General Electric and Honeywell International.

How Do I implement an ERP System?

admin — Fri, 09 Sep 2011 08:18:52 +0000

Enterprise Resource Planning (ERP) was initially targeted at manufacturing concerns, but these days the term can encompass any product that can be produced or used across an enterprise. A soundly implemented ERP system can lead to breaking down of horizontal organizational structure and replacing it with a heavily integrated structure where strategy, business processes, organization and technology fuses almost seamlessly.

ERP

admin — Sun, 14 Aug 2011 06:39:52 +0000

ERP stands for Enterprise Resource Planning. It refers to integration of several data sources of a given organization into a single and unified computer system. This means that a software that caters for different departments in an organization (for instance Human Resources as well as the public relations, legal department investor relations and so on) needs to be developed. Also, the various departments need to communicate with each other effectively. A soundly developed ERP system can have a significant payback if the companies invest properly.